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Inspection report

Date of Inspection: 11 February 2014
Date of Publication: 21 February 2014
Inspection Report published 21 February 2014 PDF | 73.41 KB

Overview

Inspection carried out on 11 February 2014

During a routine inspection

We spoke with six patients, who visited the clinic on the day of our inspection. Patients told us they were very happy with the care and support they received. They told us before any treatment was considered their consent was sought. They made comments such as, “I am always asked if I understand and am ok with things.” “They are all really helpful and professional here.”

Patients told us they felt included in their consultations and that they felt that they were well cared for by staff at the clinic. One person told us “I have always felt they really care about you.”

Patients commented that they thought the clinic and practice building were clean.

We reviewed the recruitment and selection processes for new staff and found them to be robust. This ensured that patients were supported by suitably qualified, skilled and experienced staff.

Patients told us that they had not had any need to complain; but if necessary they would speak to the practice manager, doctor or the nurse directly.