Huntingdon Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were always treated with kindness, empathy and compassion and staff respected their privacy and dignity. Staff treated family members and colleagues from other organisations with kindness and respect. People and family members told us people were treated with kindness, and privacy and dignity was respected. Comments included, “Staff are nice. I can’t think of one I don’t want to be with. Some put themselves out. They are friendly and chatty” and “They help me a terrific amount. I can talk to any one of them if I’m worried.” Staff spoke about people in a caring way, were observed to treat people kindly and were polite to people. People were able to receive visitors and encouraged to spend time with them in an area of their choosing.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Feedback from people, family members, staff and observation indicated people were understood and treated as individuals. A person told us, “If you say you want something, they will do it. They are very good at monitoring who needs and likes what.” People confirmed staff were aware of their routines and preferences. For example, where people preferred to spend their time, what time people preferred to get up and go to bed.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People confirmed they made choices about their care and support, and we observed this throughout our inspection visit. We observed people making decisions as to how they wanted to spend their time, what meals and drinks they wanted and when they wanted to be supported. People confirmed their independence was promoted. People had access to mobility aids, and we saw staff encouraged people to use these and keep them next to them. A person told us, “I couldn’t wash myself when I came in (to the service) but I can do it now.” A second person told us, “I am consistently asked questions about my care to check everything is okay and working as it should.”

Staff responded to people’s needs in the moment and acted to minimise any discomfort or concern. They did not consistently demonstrate they acted on people’s distress effectively. For example, a staff member noticed a person was uncomfortable and immediately helped them to adjust their position. A second staff member provided immediate reassurance and encouragement to enable a person to drink and eat independently. However, we saw 2 people who demonstrated they were distressed. Although staff responded to them immediately, they provided them with drinks rather than offer reassurance or spend time talking with them. We saw people accepted the drinks which distracted them, but they became distressed again quite quickly. This showed staff were not fully confident in responding to people’s immediate needs and needed further guidance around this which we have identified under the key question of Safe.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff described a culture that was respectful of diversity and created positive teamworking. Staff felt valued and were clear they could speak with the management team at any time and felt that their views, opinions and suggestions would be listened to. The manager understood the need to make reasonable adjustments for staff who may have social, religious or culture needs to fulfil.