12 February 2014
During a routine inspection
People expressed their views and were involved in making decisions about their care and treatment. People told us that they had been consulted about the care package they received and that care plans were discussed with them. People who used the service told us that they had been given written information about it. One person said, 'I have a file in my home and it has contacts for the office.'
We spoke with people who used the service and they told us that staff were very kind and supportive. They told us that staff supported them with personal care needs.
People who used the service told us that they were happy with the care and support they received. One person said 'The staff are really nice and very kind.'
The people who used the service told us that they felt safe when staff were around. Staff understood their role in safeguarding people from harm.
We spoke with people who used the service and they told us that staff understood their needs. We spoke with staff who were knowledgeable about people's needs.
We spoke with four people who used the service who said that they were happy with how the service was run. They said that if they had a concern or complaint they would see a member of staff or the manager. They said that staff listened and responded positively.