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Archived: Milton Keynes Recovery Service

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Inspection report

Date of Inspection: 20 February 2014
Date of Publication: 22 March 2014
Inspection Report published 22 March 2014 PDF

Overview

Inspection carried out on 20 February 2014

During a routine inspection

We spoke with three people who used the service, three staff and the registered manager. We reviewed eight people�s treatment records and the systems put in place to respond to people�s complaints and we looked at the provider�s recruitment systems.

Most people told us that they were pleased with the treatment they had received at the service. One person said staff had supported them to undertake a �home alcohol detox� and they had regular appointments with the doctor to ensure their wellbeing. They also told us they enjoyed taking part in group meetings and received support from people in a similar situation. They said �the group work made a huge difference, and having people to be open with helped me a lot�.

We found that people gave consent for their treatment and received support that met their needs. We also found that there were procedures in place to protect people and staff from the risk of an infection. The registered manager had a complaints system and responded to complaints in a timely way. We found that the provider had recruitment system in place to ensure new staff were suitable to undertake their roles.