Helping Hands Sheffield

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were assessed and care delivered in line with them. Care plans evidenced that people were involved in their care and support and included relevant others to ensure families and professionals had input where people wished. People and relatives told us they felt involved in reviews about their care and support. One person said, “I have a care plan. It was jointly discussed with me and has been reviewed with me and I have signed it.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People received support which ensure their needs were met. Evidenced based tools were used to assess and monitor people’s needs and associated risks. People who required support with their nutrition and hydration were supported with this. Care plans were detailed to show risks were considered and actions taken to mitigate them.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked well as a team ensuring records were well maintained and informative. Staff and leaders worked well with external professionals and their advice was carefully documented in people’s care plans and outcomes monitored.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider demonstrated that people were supported to live healthier lives. Staff and leaders collaborated with healthcare professionals. Communication between healthcare professionals and the service were clearly documented and care plans were updated when people's health needs changed. The provider worked alongside professionals such as district nursing teams and GPs to ensure consistency in people’s care.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves. Staff and leaders demonstrated a remarkable understanding of what mattered most to people. Staff and leaders followed a review process where people were seen as experts in their own lives and were best placed to tell staff what’s important to them and what gives them a sense of well-being. People who needed care and support were guided by staff to achieve the things that mattered most to them, in their own way. The provider developed personal outcomes with people, which meant acknowledging people’s strengths and supporting people to agree a plan to help them do the things that matter most to them. This showed the provider placed people at the centre of their care. People's planned outcomes were based on what they wanted to achieve. They were quick to identify issues which caused distress. For example, staff were extremely supportive when 1 person was reluctant to receive care due to feelings of embarrassment around their personal care. Staff looked for ways to ease this by working alongside other professionals and obtaining aids which were more discreet and increased their independence. This did not only improve the persons emotional wellbeing, but improved skin integrity and reduced hospital admissions.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The management team supported staff to ensure they sought consent when carrying out personal care. Staff were trained to support people to make decisions and where people lacked capacity, relevant others were involved in best interest decisions. The least restrictive option was always considered.