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Archived: Phoenix Care & Support Services 24/7 Ltd Also known as Phoenix Care Ltd

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Inspection report

Date of Inspection: 16 January 2013
Date of Publication: 14 February 2013
Inspection Report published 14 February 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service and carried out a visit on 16 January 2013.

Our judgement

The inspection was limited to inspection of preparedness for service delivery and we unable therefore to find evidence of non compliance

Reasons for our judgement

We reviewed the training record for the registered manager. We saw a copy of a certificate for refresher training provided by an independent trainer dated October 2012. The manager told us he attended the Dorset County Council safeguarding training in October 2010, however was unable to produce the certificate of confirmation.

We saw the provider policy on safeguarding which was adequate. In the job description for a member of staff called a support worker we found this included reference to the responsibility of staff to act in the service users’ best interests and safeguard their well being. We did not fully understand how this would be implemented as we were unable to interview any staff.

The manager told us that each worker would receive a training programme based on his identification of gaps in their training profile. This would be addressed with them through independent training provision. They understood that they would prioritise the safeguarding if this was a gap.The manager told us they would check and assess staff awareness of safeguarding through supervision and appraisals.

We unable to verify how workers would put into practice their understanding of safeguarding as there were no workers to interview. There was no staff handbook which would support the workers to be aware of and understand the policy on safeguarding and no evidence of a company specific protocol with reference to the local multi-agency procedures.