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Archived: Sunshine Care - Central Offices Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report


Date of Publication: 24 April 2013
Follow Up Report published 24 April 2013 PDF

Overview

During a check to make sure that the improvements required had been made

At the last inspection of this service 11 July 2012 we found that people were not always protected from the risks of unsafe or inappropriate care and treatment. This was because appropriate information was not always kept in relation to their care. Other records required in relation to employees and for the management of the service were not always well maintained.

At this review on 27 February 2013 we found that the service had made improvements. The service sent us an action plan that showed us how they had achieved compliance. We found that the service had made changes to their care plans so that they contained more information and were reviewed more frequently. The service had commenced an audit of service user�s paperwork.

The action plan stated and the manager confirmed that the service now had a team of staff to manage complaints. The service regularly completed an audit of complaints which was taken to weekly manager�s meetings.

The action plan stated and the manager confirmed that the service now made thorough checks to ensure that references for new employees were obtained from previous employers. The manager told us that the service now ensured that they view all original certificate copies and on the copies write that the original has been seen.

We found that the service now had a robust record management system in place.