Beaumont Manor

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed caring and empathetic staff, who were compassionate to both people and their relatives alike. A relative said, “Staff are brilliant, polite and friendly.” Another relative said, “Staff know [person] needs a lot of help, [person] is over 100 years old, and their memory is gone, so needs assistance with everything. Staff are very good, and I have got no complaints.” A person told us, “I feel the staff really care, and they work as a good team.” People were treated with dignity, and we observed people were respected in terms of their appearance. A relative said, “[Person] mainly has a bath pretty much every day, as [person] loves that.” Relatives described staff who supported people’s emotional wellbeing and quality of life. For example, a relative said, “I now feel that I can book a holiday knowing [person] is cared for here. I have got nothing negative to say. They (staff) have gotten [person] out of the room: I cannot fault the place.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Information about people’s life history, culture and religious beliefs were recorded in care plans to guide staff on how they would like to spend their time. For example, we saw people had access to pianos in shared spaces, and were told 1 person played music for Sunday services at Beaumont Manor in line with their Christian faith. Some couples living at the service had double bedrooms, where their individual preference was to remain close to one another.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. There were a variety of distinct areas within Beaumont Manor for people to independently access should they wish to, including a library, in-house cinema, hairdressing salon, garden, and a central piazza and bar. People were welcome to receive visitors if they chose to do so. A relative said, “I like the layout, and it is very convivial for gathering in the central area.” The provider was in the process of extending the building, as well as organising renovation works to the exiting areas. The Regional Director told us the service would be supplying a mood board to show people and relatives the changes being proposed by designers as part of ongoing redecoration works, to seek their input and views. A person told us, “It is a good home, and I would highly recommend it.”

The provider listened to and understood people’s needs, views and wishes. Although care plans required more detail, staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A person’s relative told us, “We know the staff, know the home, that means we do not have to worry. We know they are looking after [person] properly, [person’s] door is left open, and staff are looking in, [person] is well looked after, and we are very pleased.” Another person’s relative said, “[Person] gets into a dark place, staff are so caring and have time if [person] is upset and sit and talk to [person]. [Person] could not get back to sleep so [staff] got [person] a cup of tea and sat and chatted with [them].” Night staff told us they would like more staff on shift to enhance how they settled people to sleep for the night, such as making toast and honey and warm drinks.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to deliver person-centred care. Most staff we spoke with told us they felt respected in their role, although some did feel more staff would support them to deliver consistently person-centred care. A staff member told us, “I have been well supported by management with regards to health needs, I feel respected. The staff team are also supportive, and staff morale is good.” Wellbeing was actively promoted, including through novel staff-led initiatives. For example, 1 staff member set up an initiative to support colleagues during the menopause, and new staff when joining from overseas. This had been recognised by the provider with a national award.