You are here

Archived: Apex Care

All reports

Inspection report

Date of Inspection: 19 September 2012
Date of Publication: 11 October 2012
Inspection Report published 11 October 2012 PDF | 54.25 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 19/09/2012 and talked to people who use services.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider was meeting this standard.

User experience

We spoke with six people and they told us that the staff were knowledgeable and knew how to support them. People told us that they had no concerns about the staff who supported them and said staff were kind and caring.

We also spoke with the relatives of three people. All were happy with the support their relatives received. One person told us: “Staff were very good, they arrived on time and knew how to support my wife/husband to meet his/her needs”.

Other evidence

Staff received appropriate professional development. The manager told us that staff received support through one to one supervision, appraisal and staff meetings. Supervision included observation of staff undertaking care duties. Staff we spoke with confirmed that they were supported to undertake their roles and responsibilities. We were told that the training they received enabled them to carry out their roles effectively. They also expressed the view that communication was good between staff and management. All of the staff told us they had a good relationship with the agency’s manager.

The agency had a five day induction and training programme that staff had to complete before they were able to go out and support people. This included training in: moving and handling, safeguarding, food hygiene, health and safety, fire, principles of care, dementia awareness, first aid and medication. On completion of the five day induction staff were given a work book, which they were expected to complete within the first three months of service. Additional training was also provided as required to enable staff to support people. This training included; catheter care, peg feeds and stoma care. The training co-ordinator told us that training was also organised to cover specific conditions for people. This meant that staff had access to training that enabled them to meet people’s assessed needs.

Staff training was generally provided ‘in-house’, however, if necessary outside training organisations were used. Staff received a certificate when any training was completed.

A training matrix was held on the computer system and this enabled easy monitoring of the training staff had undertaken and also identified when refresher training was required.

Staff were able from time to time, to obtain further qualifications. A number of staff had also completed a National Vocational Qualification (NVQ) at levels 2 and 3. We also saw that some staff were completing training in the Skills for Care diplomas.

All staff were issued with a staff handbook and this gave information on standards of conduct and performance, together with a number of policies and procedures.