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Archived: Apex Care

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Inspection report

Date of Inspection: 19 September 2012
Date of Publication: 11 October 2012
Inspection Report published 11 October 2012 PDF | 54.25 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 19/09/2012 and talked to people who use services.

Our judgement

There were enough qualified skilled and experienced staff to meet people’s needs.

The provider was meeting this standard.

User experience

People we spoke with were all positve about the staff the agency sends to care for them. People stated that they generally have the same staff and know who is coming to support them.

Other evidence

During the visit to the agencies office we spoke to the manager, two of the care co-ordinators and one of the organisations training team.

The manager explained the call rostering computer system that was used and said that this should ensure that all care calls were covered. The system alerts the office if anyone was more than 20 minutes late for a care call and the office staff then contacted the carer concerned and if necessary they would arrange for another carer to call. The office staff would also let the person know the reason for staff running late and inform them of who would be calling to support them and at what time.

There were enough qualified skilled and experienced staff to meet people’s needs. The agency currently supported 32 people for a total of 293 hours per week. There were 10 full time and four part time staff who worked flexibly to cover the care hours required.

Care staff told us that they had regular people they visited and that the calls were all in the same area and this avoided any long distance travel between care calls. They said that there was good communication between carers and the office staff and that if there were any problems when they recived their list of weekly care calls the office staff quickly sorted these out.

The manager explaied to us how the service operated outside office hours. The on call system provided support and advice to carers and also organised cover for any missed calls.