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Archived: Apex Care

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Inspection report

Date of Inspection: 19 September 2012
Date of Publication: 11 October 2012
Inspection Report published 11 October 2012 PDF | 54.25 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 19/09/2012 and talked to people who use services.

Our judgement

People were cared for and supported by suitably qualified, skilled and experienced staff.

The provider was meeting this standard.

User experience

We spoke to people who used the service but their feedback did not relate to this standard.

Other evidence

Appropriate checks were undertaken before staff began work. The manager told us that the agency operated a robust recruitment process. We were told all applicants were required to complete an application form and were subject to a face to face interview. On completion of the interview successful applicants were requied to provide the details for two references (one from the most recent employer). A Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA) checks were also carried out before they started work with the agency.

We looked at the recruitment files for four people. Staff recruitment records were kept on the agency’s computer system and copies of documents were scanned into files. Hard copies of recruitment documents were kept at the head office and were avilable for inspection on request. Computer files contained copies of the application form, two references, proof of identiy, interview questions and answers, photograph, passport and proof of qualifications and eligibility to work in the UK (if applicable).

Staff spoken with told us that they had to wait for their CRB to come back before they could start work and records seen confirmed this. Staff described their recruitment as thorough.