- Homecare service
Supreme Care Services Limited
Assessment report published 6 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 26 and 27 January 2026. Supreme Care Services Limited is a homecare agency providing personal care to adults with dementia, eating disorders, physical disabilities and sensory impairments. It provides personal care to people living in their own houses and flats in the community. Not everyone who used the service received personal care. At the time of our inspection there were 188 people using the service. We undertook this assessment due to the time since our last inspection. This was a comprehensive assessment and included all the quality statements across our five key questions. At our last assessment, we found the provider to be in breach of legal regulations relating to staffing. The previous breach of regulation 18 has been met by the provider. At this assessment, we found the provider to be in breach of 2 legal regulations in relation to safe care and treatment and good governance. The provider did not make sure that medicines and treatments were safe and met people’s needs, capacities and preferences. There was insufficient oversight of medicines management in line with current legislation and guidance. The provider did not always work well with people to understand and manage risks. Staff did not always provide care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. There was no effective system of record keeping in place. Governance systems and audits were not effective in identifying or addressing areas for improvement.
However, the provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. The provider fostered a positive culture where people felt they could speak up and their voice would be heard. The provider worked with people and staff to ensure there was continuity of care. The provider cared about and promoted the wellbeing of their staff.We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Overall, people were positive about the quality of their care. People were supported to maintain relationships and networks that were important to them. People told us they were treated with kindness and compassion. People told us they knew staff and leaders well. Several people described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity. Staff supported people to maintain their independence when meeting their care needs. People using the service told us, ‘‘Staff are very kind and caring, friendly and respectful.’’ and ‘‘Staff are very kind and caring, always show me respect, no cultural concerns, always respect me and my home.”