Effective quality auditing procedures were undertaken and appropriate systems were in place for gathering, recording and evaluating information about the quality of the service provided.
Care workers supported people living in the home to take their medicines at times that met their individual needs and preferences. Nobody we spoke with raised any concerns about how their medicines were handled and described the care workers as 'helpful' and 'friendly.'
People told us that staff were approachable but very busy. One person who used the service said: 'Staff are friendly but there is nothing to do. We just eat and sleep.' Another person said 'I don't like living here because it is boring.' We found that people were being supported by staff they had got to know, and who cared about them. We saw and heard staff support people in ways that did maintain people's dignity.
Relatives and people using the service were concerned that the staff did not know what to do if the fire alarm went off. Some people told us that when the fire alarm had gone off recently. staff had not explained to them what was happening. Staff did not know who to contact or what to do and people did not feel safe.