Dementia Care & Support at Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were kind and caring and they were treated as individuals with their choices respected, and privacy and dignity maintained. Comments from people included, “The carers are respectful, and my loved one likes them, they prepare the food and always make sure they have a drink before they leave”; “The staff are very polite and caring and very obliging, and my loved one is well looked after and I have no concerns”; “The carers are very kind and my loved ones responds to them really well. There is lots of giggles and laughter”; “The carers treat me well I look forward to their visits we have a laugh and a chat they help me immensely and the quality of the care I receive is very good and I have no complaints”; and, “The carers are respectful, caring and vigilant”.

People were able to make choices about their care. Their preferences were clearly recorded in care plans. Staff offered them choices when providing care.

People were supported to be independent when they were able, and this is what they wanted. Information in care plans stated the things people could do for themselves and how to keep them independent. Relatives said staff supported people to stay physically and mentally active. They explained how important this was for people, and they were happy with the support they received to do this.

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, support and wellbeing. This helped enable people to remain in their own homes where possible. Comments included “The carers have made a difference to my loved one’s life they have allowed them to stay at home.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A social care professional told us, “They have been responsive in dealing with matters. An example of such, is when our service users have had no medication or medication mismanagement has happened. I have found them to be proactive in reporting concerns to ourselves and health professionals.” A member of staff commented, “The nature of a domiciliary care company is often one of chaos, as there can be numerous unexpected issues, but the company does its best to mitigate these issues, and does have procedures in place for these eventualities.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. For example, the registered manager provided useful information to newly recruited staff who were new to the area covering practicalities such as leisure facilities in the local community and bus routes.

Other initiatives to help and support staff wellbeing included an annual staff summer meal celebration; compliments of the month - the carer with the highest number of compliments gets a paid day off that month; carer of the month receiving a £20 voucher; carer of the year receiving a £50 voucher; and the provider making a monthly contribution to staff WIFI costs.