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Inspection report

Date of Inspection: 13 January 2014
Date of Publication: 31 January 2014
Inspection Report published 31 January 2014 PDF

Overview

Inspection carried out on 13 January 2014

During a routine inspection

People received care in a manner that respected their choices and decisions. Two people who used the service said they got on well with the staff and were happy with their care.

People were cared for in a clean and hygienic environment. Two people who spoke with us said they had their own rooms and were supported by the staff to complete domestic tasks such as laundry and room cleaning.

The home was designed to meet the needs of people who lived there and the provider ensured the environment was regularly maintained, safe and fit for purpose.

Robust employment and recruitment practices were in place which ensured that staff had the skills, experience and qualifications for the work to be performed.

The provider had an effective quality assurance system in place and people�s views and opinions of the service were listened to and acted on where necessary.