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Inspection report

Date of Inspection: 7 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF

Overview

Inspection carried out on 7 October 2013

During a routine inspection

On the day of our inspection, the clinic was quiet. We spoke with one patient and looked through the recent patients' feedback questionnaire forms from ten other patients.

Positive feedback was given by the patient we spoke with and was documented on all the feedback forms. The patient told us they found the clinic "really good" and one feedback comment was that the staff were "helpful in arranging appointments."

We looked at patients records and the treatment protocols. We spoke with two members of staff. The records we viewed were accurate and up to date.

We found that the premises were appropriate for their intended purpose. All areas of the practice were seen to be hygienic and well organised.

The process used by the provider for recruitment of staff was appropriate. We saw that all the essential checks had been carried out on all staff. We saw the registration details of the clinical staff with their respective professional bodies. This meant that the provider had systems in place to protect patients from harm and to have their health and welfare needs met by appropriately qualified staff.

The complaints process was clearly displayed and we saw evidence that complaints had been acted upon.