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Archived: Primrose Park Limited - Telford

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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 8 June 2013
Inspection Report published 08 June 2013 PDF | 96.82 KB


Inspection carried out on 7 May 2013

During an inspection to make sure that the improvements required had been made

We found the provider was not complying with the Regulations when we visited in October 2012 and February 2013. We visited to check compliance. Following the previous inspections we had issued compliance actions and two warning notices. During the inspection we looked at records, spoke with the manager, a senior member of staff and four staff. We spoke with the relatives of four people. People who used the service were not able to talk to us.

People's relatives told us they were satisfied with the service. They said they were involved in planning and reviewing care. One person said any problems were, "sorted out quickly". They spoke positively about the support offered by senior staff.

Care plans had been reviewed and updated and copies kept in people's homes.

Systems were not in place to make sure people were safely supported with medication.

Potential risks were posed to people by poor records management.

Staff told us that they had enough training to carry out their role. They said they were well supported by a senior member of staff. Staff were not always supervised in line with the service's policy.

Management systems were not in place to maintain quality and safety for people and staff.

Following the inspection the service told us that they were planning to close the Telford office and that alternative arrangements would be made for people using the service. This means that any action we were planning to take has been suspended.