Aspire Care Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed consistently warm, respectful and compassionate interactions between staff and people using the service. Staff demonstrated a commitment to ensure people were fully included in decisions and shared experiences within the service. For example, plans had been made to introduce a pet; however, one person was temporarily in hospital. Staff and leaders made a conscious decision to delay introducing the pet until all people had returned to the service. This ensured everyone could participate equally in welcoming and getting to know him. This thoughtful approach reflected the service’s strong culture of inclusivity and respect for people's individual importance within the service.

The manager explained that the shared experience of caring for the pet had helped people develop stronger relationships with each another, promoting a sense of belonging, purpose and teamwork. People worked together to help care for the pet, ensuring his environment was safe, that he had access to food and water, and supporting arrangements for veterinary appointments, vaccinations and treatments. Staff recognised the value this experience brought to people's wellbeing and actively encouraged meaningful participation in a way that reflected people's preferences and abilities.

The patience, sensitivity and consideration shown by staff demonstrated a genuine commitment to promoting people's dignity and ensuring nobody was excluded from significant events within their home. This person-centred approach created opportunities for shared achievement, strengthened relationships and enhanced people's sense of community, reflecting a culture where people were consistently treated with kindness, compassion and respect.

Staff had received training in protecting people’s privacy and dignity and understood how to support people well in regard to this. Staff told us they treated people with respect, kindness sand patience.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People's care plans contained personalised information about their protected characteristics, including their religious beliefs and practices. Care plans also recorded people's preferences for activities and interests that were important to them. People were supported to plan their week, with individual activity schedules identifying the activities they wished to take part in. Staff understood these preferences and provided support as required, helping people to maintain their interests, express their individuality, and engage in activities that were meaningful to them.

Care plans were person centred, and focused on people’s specific individual needs, health and social care goals and targets.

Staff had received training in equality, diversity and inclusion. They demonstrated an understanding of the important of respecting people’s individual needs and preferences. Staff told us they always communicate with people to ensure people continued to be comfortable and happy with the care support they received.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We saw evidence which supported people understood they had rights and control over the care they received. People had access to the staff rota, and they were able to plan their activities in the community around who would be available on any given day.

A staff member told us, to ensure people were treated as individuals, they use people’s care plans, ensured they talked to them before and while engaging with them in support and care activities.

People were supported to engage in hobbies and interests that were meaningful to them. We saw evidence to show people engaged in art and crafts, music and dance sessions if they wished.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Care plans documented people’s care and support needs, including their health and social care aspirations. It also included steps they would need to achieve to work towards living independently.

Relatives told us they had not made any complaints about the service in the 12 months prior to the assessment.

Staff understood how to recognise people’s immediate needs and were responsive in their support. A staff member told us, if a person had a concern they would, “Listen to the service user, take the concern seriously, and report it to the manager or appropriate person.”

A health care professional said, “I have had a few discussions with staff who have been prompt and responsive and caring and respecting of [people’s] views.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.Staff told us they were treated well by their management team. One staff member said that their manager, “Listens to [staff] and helps us plan and supports us in our work.” They went on to say the manager, “Is firm when needed but is always available. We have regular staff meetings which are like training sessions. We do role play and practice different situations, which helps us feel more confident and prepared, it is very helpful.”

Staff told us they received regular supervisions and were able to have discussions with their manager as required. Staff also told us they were treated with dignity and respect by management in the workplace.

The provider ensured staff received relevant training to enable them to support people well. Refresher courses and competency checks ensured staff maintained the skills and ability to do their job well.