- Community healthcare service
Paulton Memorial Hospital
Assessment report published 29 April 2026
Contents
Ratings - Community health inpatient services
Our view of the service
Paulton Memorial Hospital is home to two services.
A Minor Injuries Unit (MIU) and a community inpatient ward for adults.
On this inspection we just assessed the community inpatient ward.
We inspected community adult inpatients at Paulton Memorial Hospital on 9 October 2025.
Our inspection was a comprehensive inspection of all key questions and was in response to concerns raised relating to staffing and continence care.
HCRG Care Services Ltd provide services in the local community. Paulton Memorial Hospital offer 28 community inpatient step-up and step down beds to avoid admission to acute beds.
We found improvements since the last inspection in 2022 and is no longer in breach of regulation. The community inpatient service is now rated as good. Previously it was rated as requires improvement.
Staff now managed medication and emergency equipment safely.
Care plans now included patients’ needs and preferences.
Staff compliance with mandatory training levels had also increased.
People's experience of this service
We observed care on the ward and spoke with 6 patients and 2 carers during our assessment.
Overall patients are carers were satisfied with the care they received and some described exemplary care and staff going the extra mile to meet their needs.
One patient said they did occasionally seem short staffed and this resulted in longer waits for requests for help including being assisted to the toilet.
Patients felt staff were caring and compassionate and treated them with dignity and respect.
We observed sensitive interactions and care offered discreetly by staff.
Staff and patients spoke freely on the ward and there was a good, warm atmosphere.
Carers felt their loved ones needs were being met and found the ward more settled and calm compared to the NHS hospital.
Patients said staff spent time getting to know them and their ways so they could support them as individuals.