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Oaklands Park Domiciliary Care Service Good

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Inspection report

Date of Inspection: 21 October 2013
Date of Publication: 6 November 2013
Inspection Report published 06 November 2013 PDF

Overview

Inspection carried out on 21 October 2013

During a routine inspection

We saw evidence that the service had been working on a performance improvement plan (PIP) with the local authority throughout 2013. This included improvements to risk assessment which were now embedded. The two people we spoke with told us that staff supported them well, one said, �They are very good. They listen�.

People told us that they felt safe when supported by staff. One person added that staff were respectful when interacting with them and said they respected their privacy. Our observations and discussions with staff supported this and we found that staff were knowledgeable about the systems in place to protect people.

We saw that a significant amount of work had gone into updating the provider's medication policy which was pending approval. Checks had been built into processes to reduce the risks of errors occurring. Many of the good practices in this policy had already been implemented by the service.

Our conversations with staff and people who use the service indicated that the support and training provided to staff was beneficial. One staff member said managers were, �Very prompt at getting back to us�. People who used the service said that staff knew how to support them and they had no complaints about the care they received.

The people we spoke with knew how to raise any concerns or complaints but told us they hadn�t had to do this. One person said, �I am happy with how things are run�.