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Oaklands Park Domiciliary Care Service Good

All reports

Inspection report

Date of Inspection: 19 September 2012
Date of Publication: 28 February 2013
Inspection Report published 28 February 2013 PDF

Overview

Inspection carried out on 19 September 2012

During a routine inspection

We found that the provider was providing a service which had respected the privacy and dignity of people who used their service. Assessment and reviews conducted by the agency had consulted with people who use the service and recorded how they wished to be supported. People told us that:� that staff are excellent" and how � I really enjoy living here and that staff listen to me ".

Monitoring by senior staff had ensured that staff followed support plans and respected the wishes of people using the service. There were sufficient skilled and experienced staff to safely meet the needs of people who use the service, and to enable the agency to accept new referrals. The standard of induction and subsequent training for staff was of a good standard. Unpaid staff who work at the service are known as co-workers or guest volunteers. We were told that they did not provide support with personal care.

In summary, this inspection found that the Oaklands Park Domiciliary Care service was providing a good standard of care and support to the people using their services.