Goscote Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People, carers and relatives felt they were treated with kindness, compassion and dignity. A relative told us, “Her carer is brilliant, she always comes home cheerful”. A carer told us, “He is part of the family and the shared lives scheme enables me to look after him”.

Staff and carers were aware of how to treat people with kindness and compassion and gave examples of how they supported people in a dignified way.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

People felt their individual needs and preferences were considered. A person told us, “At home I help in the kitchen, peel the potatoes. I help with shopping and carry the bags”. A relative told us, “Routine is important to her, she likes bowling, going to the pub, Zumba, art and crafts and bingo. There is good communication between her carer and myself”.

There were systems in place to ensure people received individual care, this included ensuring people and those important to them participated in regular reviews.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. A carer said, “[Person] is quite independent in some ways, but still needs prompts and encouragement. She is taking responsibility for personal care, doing it independently while I remind her to wash particular areas, dry creases and use deodorant. She thrives on consistency and knows she has a shower to take care of herself. She has that ability and feels proud of herself”.

Care plans in place ensured carers had information available about how they supported people to make choices and remain independent. Carers and staff we spoke with were aware of these plans and how they included people in their care.

The provider listened to and understood people’s needs, views and wishes.

People had the opportunity to express their views. These views were considered through meetings and events where carers, relatives and the shared lives team got together and regularly reviewed people’s care. When changes occurred to people’s needs, information was shared with the shared lives officers so they could consider any changes, adaptions or referrals that maybe needed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver care.

The registered manager told us about their workforce and how they considered their wellbeing. This including staff engagement sessions, operating an open-door policy where staff could discuss any concerns, and participating in regular team building exercises. Staff we spoke with felt supported by the registered manager.