25 April 2013
During an inspection looking at part of the service
We spoke with three people who used the service. They told us that their care was "good", "It's all going very well" and "They go out of their way to help". We looked at three care plans. They contained clear information about people's individual needs. Information was up to date. Risk assessments were in place in respect of the care to be delivered. People who used the service told us that they had recently been visited by staff to undertake reviews of their care. Records confirmed this.
Staff had completed mandatory training which included training in the safeguarding of vulnerable adults, health and safety and infection control. The provider had booked staff on to practical manual handling training and medications training with external training providers. New staff had received induction training.
The provider had effective quality assurance processes. Regular spot checks had taken place on the quality of care delivered in people's homes. Where a member of staff had raised an issue about a risk of unsafe care this had been responded to promptly and effectively.