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Inspection report

Date of Inspection: 23 August 2013
Date of Publication: 18 September 2013
Inspection Report published 18 September 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 August 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with all the members of staff at the practice on the day of our inspection. They all told us they enjoyed working at the practice and felt very well supported to carry out their roles. One member of staff told us, ”I’m so lucky to work here, everyone is very helpful and we're a really good team”. We were also told, “As a small team we're able to discuss day to day queries straight away, that generally works well and means everyone knows what's happening at any time”

We looked at certificates of training courses staff had completed. These showed that basic life support, infection control safeguarding of children and vulnerable adults training had been completed during the previous twelve months. This showed staff received appropriate professional development.

We spoke with a member of staff concerning their induction training. They told us it had been very thorough and they felt the training had been delivered at a high standard. We saw records that showed all staff would receive a yearly appraisal once they had been employed with the practice for a year. The appraisal identified where training needs were required and gave the member of staff the opportunity to state where they felt they could improve and what their strengths were. We saw staff would be given a mid-year review that included a personal development plan and objectives which they would be involved in setting.

Members of staff we spoke with told us they felt the practice would support them with their future training requirements.

The manager told us the practice would be holding regular team meetings. We saw one had been held and the meeting minutes were clearly available for staff to read and had covered areas such as; holiday cover and appraisals. We noted the minutes had been signed by all staff to state they had read and understood them.