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Inspection report

Date of Inspection: 23 August 2013
Date of Publication: 18 September 2013
Inspection Report published 18 September 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 August 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

During our inspection visit we spoke with three people who used the services of Finest Smile Dental Studio. All of the people told us they were pleased with the level of care and the service they received from the practice.

We observed the practice was all on one level which aided access for people with mobility needs.

The practice had one dental surgery, a toilet that was suitable for people with mobility needs and a waiting and reception area. On the day of our visit, three people were scheduled to have dental treatment. With their permission we observed one of the treatments and spoke with all three people.

One individual we talked with told us, “I've been really pleased with the treatment and service I've received; everyone is very helpful and friendly”. Another person we spoke with told us, “My dentist always explains what treatment I need and I'm given time to think what I want them to do, they've been very good, I have no complaints at all”.

All of the people we spoke with told us they were seen promptly and confirmed the practice sent them reminder texts, phone calls or e mails the day before their appointment.

We saw there was a range of information and advice leaflets in the reception and waiting room area. For example we saw there was clear information displayed concerning the practices patient safety policy, complaints procedure and the practice out of hours and emergency phone number. There were also pamphlets available covering various dental treatments such as; tooth whitening, crowns and veneer’s.

This showed people who use the service were given appropriate information and support regarding their care or treatment.

We asked permission to observe a person receiving their dental treatment. With the consent of the person we observed their dental treatment. The dentist asked the person if they had any changes in their medical history and assessed the person’s teeth, gums and mouth. We observed the dentist engaged positively with the person and took time to explain possible treatment options. Using a model of a mouth the dentist clearly explained different brushing techniques and checked the person understood what was required of them. We observed the dentist provided the person with information on the impact of diet on their oral health and clear information on the maintenance of good oral hygiene.

We noted the dentist and the dental nurse wore the correct personal protective equipment such as gloves, masks and aprons throughout the consultation.

Due to the small size of the practice, people’s records were held on a manual system. We were shown the system which was clear, straightforward and allowed people’s medical histories to be recorded effectively. The manager told us when the practices register of people increased they would look into obtaining software systems to enable people’s records to be kept electronically.

We looked at five people’s manual records and saw the records had been updated with the person’s medical histories, soft tissue checks and on-going condition of their teeth. We saw people’s records were stored securely.

We were shown several treatment plans. The treatment plans outlined the treatment options available for the person and showed the person had been given information concerning their dental treatment and how much the treatment would cost.

People we spoke with confirmed they received treatment plans and felt involved and consulted in their dental care and treatment.

This all showed people’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan, and in a way that was intended to ensure their safety and welfare.

We spoke with all of the members of staff working at the practice at the time of our visit. Staff were knowledgeable about the procedures to take in the event of an emergency and told us they had received training in basic life support and medical emergencies. We saw training certificates that confirmed this