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Archived: Lighthouse Homecare Inadequate

All reports

Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 November 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

We also spoke with an external social care professional.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work. We looked at the files for three staff recently recruited to the homecare service. We saw that there were completed application forms with full previous employment history.

The disclosure and barring security checks had been completed and were satisfactory. Staff did not commence work until these had been received. There were photographs, evidence of identity and current address. Two references had been requested and provided. We were told that one member of staff had previously worked with the registered manager and was therefore already known to her. The job description was in place. We saw that it showed clearly how all aspects of the requirements for the post would be assessed, for example, at interview. There was an interview process and staff had contracts of employment.

We saw evidence of existing qualifications in health and social care. Staff described the induction process and we saw evidence of completed induction documentation in one of the staff files. Other staff told us they were in process of completing their induction programme.

There were effective recruitment and selection processes in place.