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Archived: Lighthouse Homecare Inadequate

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Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF


Inspection carried out on 29 November 2013

During a routine inspection

Lighthouse Homecare is run and managed from The Lighthouse Rehabilitation Centre by the same provider. The two services share policies as well as systems and processes. At the time of the inspection the homecare service was providing care and support for three people in supported living at the rehabilitation centre and four people living out in the community. We spoke with three people who used the service and one relative. We also spoke with two members of staff and the registered manager. Following the visit we spoke with an external social care professional.

People told us that they felt well involved in their care and support. They told us that they could make decisions and that these were respected. One person felt they had, �Done fantastically.�

Staff worked closely with other agencies and we saw evidence of good access to health and social care professionals.

We found effective recruitment processes in place. Staff told us they felt well trained and supported in their roles. Record keeping was found to be accurate and up to date.