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Archived: Lighthouse Homecare Inadequate

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Inspection report

Date of Inspection: 29 May 2014
Date of Publication: 10 July 2014
Inspection Report published 10 July 2014 PDF

Overview

Inspection carried out on 29 May 2014

During a routine inspection

Our inspection team was made up of one adult social care inspector. We answered our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

We looked through the care records of six people that used the service. We spoke with three members of staff, spoke with two people that used the service and three relatives of people using the service. We also spoke with three social care professionals who had some involvement with the support of people who used the service.

Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

This is a summary of what we found:

Is the service safe?

People told us they felt safe. Safeguarding procedures were clear and staff understood how to safeguard people they supported. Staff knew about risk management plans and showed us examples where they had followed them. People had the opportunity to make choices and remained in control of decisions about their care and lives.

People benefited from safe care and support, due to good decision making and appropriate management of risks to their health, welfare and safety. The service had been led effectively to manage risk.

Is the service effective?

The staff rotas reflected people�s care needs in terms of staff qualifications, skills and experience. This helped to ensure that people�s needs had been met. People told us that they were happy with the care they had received and felt their needs had been met.

We learned from speaking with people who used the service and their relatives and social workers that the staff and registered manager understood people's care and support needs. One person told us that, �...going to the homecare service had been a very good move. It has paid dividends�. One carer was described as, �...right on the ball. Top hole. Very good in meetings and very well organised�.

Is the service caring?

The service had placed the needs, wishes, preferences and decisions of people using the service at the centre of their work. One of the people we spoke with told us about support which had been provided which was, �...off contract, beyond their hours and out of the kindness of her heart�. We were told that the service deserved a, �...pat on the back�, for helping to resolve problems quickly and efficiently.

Is the service responsive?

People's needs were assessed before they received care and support from the service. We found that people had been given the right support and had been helped in areas that were important to them. Records illustrated that people's preferences had been recorded and care and support had been provided that met their wishes. People had been supported and cared for in a way that helped them to be as independent as possible. One person we spoke with told us that the registered manager had been very approachable, and had listened to and acted on comments made about how services had been provided.

Is the service well led?

The registered manager and care staff had a clear understanding of the ethos of the service. Quality assurance processes were in place. We saw that people had been asked for their feedback on the service they received and that they had filled in satisfaction surveys. They confirmed they had been listened to and where needed improvements had been made to the quality of care provided.