- Homecare service
Carestaff Solutions
Assessment report published 24 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 1 – 3 April 2026. The service is a care at home service currently supporting 1 person. The service is registered to provide support to people with a physical disability, people with sensory impairment, people with mental health issues, people living with dementia, people with learning disabilities or autistic spectrum disorder, younger adults, older people and people with an eating disorder.
The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe from the risk of abuse. Staff understood and managed risks. The facilities and equipment met people’s needs and were clean and well-maintained. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity and treated people as individuals. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service worked in line with the guidance.
People's experience of this service
The service supported 1 person at the time of the assessment and was preparing to accept more people. We ascertained feedback via looking at survey responses and speaking to relatives directly. Relatives were satisfied with the care provided by Carestaff Solutions and felt the package and the care plans were set up in an organised and timely manner. We were told that staff were well trained and had good awareness of people’s needs and their routines. We found staff and managers kept people and relatives up to date with any important information or changes and responded quickly to people’s enquiries or concerns. Staff were kind and caring towards people and made sure they understood people’s nonverbal communication styles.