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Archived: Dimensions Copdock Domiciliary Care Office

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 27 February 2014
Date of Publication: 1 April 2014
Inspection Report published 01 April 2014 PDF


Inspection carried out on 27 February 2014

During a routine inspection

During our inspection we spoke with the registered manager, the administrator and three family members of children or young people who had used this service. The family members we spoke with were very happy with the service and the support their family member received when using the service.

One family member told us, "The whole experience was really positive. A pre-trip meeting gave me all the information I needed and I felt secure in the knowledge that they had listened to me and understood the care (their child) needs." Another person told us that they were, "Very reassured by the work done prior to the trip to get to know (their child) and the feedback provided after the event."

We looked at the records held by the service which showed that they had obtained consent in advance of any care and support provided. A detailed assessment of the child or young person's needs had been undertaken to ensure that the service were able to offer appropriate care and support.

Recruitment records we examined showed that the necessary checks had been undertaken for all staff to ensure that the children and young people who used the service were not at risk and appropriate training was in place.