Opieka Limited Office

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The management team made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Prior to using the service, the management team gathered information and assessed people's needs which was used to create care plans. Care plans were reviewed and updated with people and their representatives.

The management team planned and delivered people’s care and treatment with them, including what was important and mattered to them. Care plans showed people were involved in their development, and they were specific to people’s needs and circumstances. Staff had access to care plans and risk assessments to read them as and when needed.

The provider understood their responsibility to provide care in line with best practice and updated their processes in line with changes and updates.

The management team worked well across teams and services to support people. All staff worked closely with health and social care professionals and external services to ensure people had access to the services they needed. A professional said, “They respond with a high level of speed and competence. They always communicate with us any health and house issues, accidents/ incidents, falls and nothing seems too big to help with.”

A consistent staff team worked closely with people and each other across the service. Staff consistently told us of positive and effective teamwork. Staff said, “I’m particularly proud of how well we all work together, the communication and the support. It’s a fabulous team with everyone willing to help one another.”

The provider supported people to manage their health and wellbeing to maximise their independence and to support people to live healthier lives. Staff knew people well which meant they had been able to make referrals to relevant services and professionals at the first sign of something being wrong. Staff knew signs and symptoms of common health issues and used their personal knowledge and experience to support with making timely referrals.

Staff supported people to prepare meals and drinks in line with their dietary requirements and preferences where this was part of their commissioned package of care.

The provider monitored people’s care and treatment to improve it. Systems supported the effective monitoring of the care people received. For example, monitoring charts were available for completion if people needed this. Changes to people’s needs were regularly communicated to relevant professionals and staff. A professional said, “They have acted quickly by contacting GPs, 111 and 999 when [Person’s name] has become unwell. They have liaised with us immediately with this and checked how to proceed.”

The provider upheld people’s rights around consent. Staff sought people’s consent before supporting people and respected their right to refuse support. Staff were trained in mental capacity. Where people did not have capacity to make decisions, staff liaised with people who had the legal authority to make decisions on the person’s behalf.