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Dimensions 2 Dunstans Drive Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 10 December 2012
Date of Publication: 9 January 2013
Inspection Report published 9 January 2013 PDF

Overview

Inspection carried out on 10 December 2012

During a routine inspection

During our inspection we observed a relaxed and welcoming atmosphere from the people living in the home and staff. People expressed their views and were involved in making choices about their care. One member of staff we spoke with said �we support people to live the life they want.� Relatives told us staff treated the people living in the home with respect and supported them to make their own choices. One relative said �the staff talk to him, not at him.� We observed staff communicating and listening to people in a respectful and meaningful way.

We spoke with staff and looked at people's support plans and daily records and found that their needs were assessed. People�s care and support was planned and delivered in line with their individual support plans.

People living at the home were protected from the risk of abuse. During our visit we observed that staff had a good understanding of situations which could cause increased anxiety for individual people living in the home. Relatives felt that they would be comfortable to raise concerns with the manager.

Staff were supported to deliver care safely and to an appropriate standard. They had attended appropriate training and supervision. The provider had a system for monitoring the quality of service provided. There were processes in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.