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Dimensions 40 Cody Road Good

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Inspection report

Date of Inspection: 25 September 2012
Date of Publication: 3 November 2012
Inspection Report published 3 November 2012 PDF | 80.75 KB

Overview

Inspection carried out on 25 September 2012

During a routine inspection

Five people live at this service and one person was able to verbally communicate with us. Other people used noise, gesture, body language and facial expressions. The staff knew people well enough to interpret their choices, moods and feelings. We used a variety of methods to gain an understanding of people's experiences including observation, talking to staff and relatives and reviewing the records.

We observed that the staff treated people with respect and dignity. They used appropriate physical affection and touch and responded to people's needs. The staff told us that all the training they completed included how to treat people with dignity and most staff had worked at the service for a number of years so they understood people's communication.

The one person and one relative we spoke with said the staff listened to them and responded quickly if things needed to improve. They said they felt their relative felt safe at the service and they did not have any complaints.

The one person we spoke with and one relative said they had been asked their opinion of the service and there had been opportunities to attend meetings. We saw minutes of these meetings which demonstrated people had an opportunity to contribute to the running of their home.