- Homecare service
Care Staff Services Ltd
Assessment report published 22 September 2025
Contents
Ratings
Our view of the service
Date of assessment: 17 June to 19 June 2025. The service is a domiciliary care agency providing care to older people, younger adults, people living with dementia, learning disabilities, mental health conditions, physical disabilities, sensory impairments and substance misuse problems, living in their own homes. This inspection was prompted due to concerns we had received about the management of the service.
This inspection found the provider to be in breach of 6 legal regulations relating to the need for consent, safe care and treatment, safeguarding, governance, staffing and recruitment.
The provider did not have an effective quality assurance and governance system in place. This had resulted in shortfalls that placed the people who use the service at risk of harm. At the time of our visit the service was led by 2 registered managers.
The provider did not ensure all risks to people had been identified and mitigated. Where risks had been identified, the management of them was poor. Care plans lacked detailed information which meant there was a risk people may not be supported according to their needs.
The provider’s recruitment systems and processes were inadequate and not robust to ensure all available information was gathered appropriately, and to confirm fit and proper staff were employed. This meant people were at risk of being supported by unsuitable staff.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
This service is being placed in special measures. The purpose of special measures is to ensure services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of care they provide.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
People's experience of this service
We received mixed feedback from people using the service and their relatives. The mixed feedback included peoples’ experiences about the quality of their care. Themes of this feedback focused on the timing of care calls, both length and punctuality, staff competence and the lack of communication from the leadership team.
People and relatives told us staff treated them with kindness. However, whilst people we spoke with expressed they were generally happy with their care; our assessment found elements of care did not meet the expected standards.
People’s known risks were not always adequately risk assessed or supported with thorough care planning to ensure they were supported safely and effectively. The provider did not demonstrate they followed the principles of the Mental Capacity Act code of practice. This failed to ensure people’s rights were always promoted and protected.