- Care home
Dimensions Somerset Spring View
Assessment report published 8 October 2025
Contents
Ratings
Our view of the service
We carried out this assessment from 7 August 2025 to 10 September 2025. We visited the home on 19 and 27 August 2025. The service is a care home, providing support to people with a learning disability as well as those living with physical disabilities and sensory needs. There were 6 people living in the home at the time of our assessment.
At the previous inspection, published in December 2021, the provider was found to be in breach of a regulation in relation to staffing. This assessment found significant improvements had been made, and the provider was no longer in breach of this regulation.
The registered manager provided strong leadership and had overseen many improvements.
Significant progress had been made in recruiting new staff; safe staff recruitment practices were in place. Staff support had significantly improved. Staff were supported to develop, gain more experience and progress their careers.
There was an excellent safety learning culture. Risks were well managed.
Staff understood each person's care needs. Staff focused on person-centered care, respected individual and cultural backgrounds, and provided emotional support for people. Staff morale, wellbeing, working atmosphere and teamwork were excellent. Staff felt valued and well supported.
The registered manager was experienced and committed. The management team had a clear vision, strategy, and positive culture. Quality assurance processes were effective. The provider’s care awards had been presented to both individual staff members and the team as a whole for the excellent quality of care provided to people.
There was proactive collaboration with health and social care professionals to ensure people received consistent and high-quality care. Preventative health care for people was a clear priority.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.
People's experience of this service
People said they felt safe with staff. People were protected from the risk of abuse by staff who knew what to look out for and how to report concerns.
People's needs were assessed before they moved to the home to ensure staff understood their needs and preferences. Their care and support needs were kept under review, with changes made when this was necessary.
People were supported to have choice and control and to make decisions about their care and wellbeing. There was excellent support to promote and encourage people’s independence, including the use of assistive and ‘smart’ technology. People had fulfilled lives; they went out into the community, saw friends and family and attended family events.
There was a close relationship between people and staff. Staff understood the importance of treating each person as an individual. People and relatives were complimentary about staff. Staff were described as kind, patient, respectful, and attentive.
People felt they could speak up and their voice would be heard. People and their relatives told us they knew how to complain and felt able to raise any issues or concerns with the registered manager, assistant manager or care staff.