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Archived: Claremont Hospital

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Inspection report

Date of Inspection: 8 January 2014
Date of Publication: 6 February 2014
Inspection Report published 06 February 2014 PDF | 85.84 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 January 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information given to us by the provider and reviewed information sent to us by other regulators or the Department of Health. We talked with other regulators or the Department of Health.

Our judgement

Patients’ health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

Patients’ health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when patients moved between different services. This was because the provider worked in co-operation with others.

We were informed that staff employed in the admissions office were responsible for making appointments and organising patients’ admission to the hospital. Admissions staff told us that internal transfers and referrals were also organised through their department to ensure there was a clear audit trail of patient movement. They said transfer of patients to outside the hospital was arranged between medical staff responsible before they organised the transport arrangements. . This ensured appropriate information was shared with correct people and necessary arrangements were made before patients were transferred between services.

Patients were aware of who they should contact if they needed information about their admission or their treatment. Two patients we spoke with said they were referred by their GP for treatment to the hospital. They said doctors and nurses from the hospital kept their GP aware of their treatment. This helped them get access to other community services such as community occupational therapy, physiotherapy, or the district nurses to help with their progress and recovery. This meant patients’ recovery was enabled by staff from the hospital working in partnership with outside organisations.

We saw that information about patients was held electronically and also in paper format. Patients we spoke with were aware of their personal information being held at the hospital. They knew their rights and they said if they wish to, they could ask to see their medical notes. They were happy for the doctors to share the information with other relevant professionals in their best interest. One of the patients said, “I know the information they hold about me. I have read the referral letter and I am fully aware of the treatment plans. My consultant keeps me informed. I know sometimes they have to discuss among them to decide on the best treatment. I have no objection.” This meant patients were made aware that their personal information may be shared with relevant professionals in order to provide them with an appropriate service.

Patients who used the services were confident that when more than one service was involved in their care and treatment, the transfer of information about them was handled in a way that maintained their confidentiality. We were informed by staff that information was transferred safely and securely. They said that they followed the hospital policies and procedures when transferring patients’ information.

The hospital manager and the director of nursing told us that they attended regular meetings with the stakeholders, commissioners and other outside personnel who were involved in the services provided by the hospital. They said that they often discussed how they worked with other agencies to maintain co-operation and effective delivery of service.