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Archived: Claremont Hospital

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Inspection report

Date of Inspection: 4 January 2013
Date of Publication: 1 February 2013
Inspection Report published 1 February 2013 PDF | 82.68 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We carried out a visit on 4 January 2013, observed how people were being cared for, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People who used the services at Claremont hospital received investigations, treatment and care from staff who were competent to carry out their roles. Staff received appropriate professional training and development to maintain their job roles. We saw staff training and development records held by the registered manager. The registered manager said they had a training officer who monitored and organised necessary training for staff. Staff who spoke with us said they received sufficient training and felt competent in their jobs.

We spoke with staff and some of the in-patients. Patients said staff were knowledgeable. One patient said, “The staff I have come across, are all very professional and understanding of my condition. The doctors, nurses and physiotherapists all work as a team and seem to know what they are doing.”

The departmental managers we spoke with said all staff received a comprehensive induction. They said the induction took into account recognised standards within the sector and was relevant to their workplace and their role.

We spoke with students who were on placement from the universities. They were very complimentary about the induction they received. They said following induction they continued to receive support and supervision from their mentors. They said they were able to work with multidisciplinary staff and were able to gain valuable experience. They also said the staff at the hospital were receptive to ideas and suggestions. This made them feel part of the team and valued. One of the students said, “I have found all the staff work well as a team. Professionals take time when asked a question to explain; whether it is a patient, another staff member or students.” We noted the atmosphere among the staff was conducive to the delivery of a good standard care to patients.

The departmental managers said all staff were supported and managed through supervision appropriate to their lines of responsibility and their job role. They described how the different professionals had arranged their supervisions and peer support arrangements. They said this was in line with relevant national guidance from professional regulators and professional bodies. The registered manager explained how they monitored and reviewed the progress by staff within each department. They shared with us the action by the hospital directors when staff did not comply with the policies.