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Archived: Claremont Hospital

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All reports

Inspection report

Date of Inspection: 4 January 2013
Date of Publication: 1 February 2013
Inspection Report published 1 February 2013 PDF | 82.68 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We carried out a visit on 4 January 2013, observed how people were being cared for, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Patients we spoke with said they felt safe and they had trust in staff to deliver the correct treatment. Patients told us they were not pressurised into accepting treatment. They said they were given sufficient information and opportunities to consider their options before receiving treatment. This meant patients felt there were no repercussions if they declined the treatment and there were no undue demands from the staff for them to accept treatment at the hospital.

Staff had a good understanding of what constituted abuse and the signs of someone who was subjected to abuse. They said they had received training and they knew the process to follow when reporting safeguarding alerts. The registered manager informed us that each departmental head had the responsibility for staff awareness and monitoring of alerts. They said they had a system to monitor and review incidents, concerns and complaints that had the potential to become an abuse or safeguarding concern. The manager shared with us the findings from their monitoring and the measures introduced to improve some areas.

People who used the service were protected against the risk of unlawful or excessive control or restraint because the provider had made suitable arrangements. Our observations during our inspection and the information from patients and staff confirmed that the staff at the hospital were committed to maximising people’s choice, control and inclusion. We were informed by staff that there were processes in place to protect patients’ human rights, to meet patients’ individual needs and reduce the potential for abuse. The staff we spoke with recognised their personal responsibility in safeguarding people who use their services.