The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Dimensions Tyneside Domiciliary Care Office

93-105 St James Boulevard, Newcastle Upon Tyne, Tyne and Wear, NE1 4BW 0300 303 9021

Provided and run by:
Dimensions (UK) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

21, 26 November 2013

During a routine inspection

We found people using the service received care in the ways they preferred and that met their individual needs. Where people were unable to express their wishes, care was planned with representatives who acted in their best interests.

People's relatives told us they were pleased with the care and support provided. They said, 'As far as I'm concerned the care is very good'; 'I really cannot find any fault. X is in very good hands'; and, 'I've always been satisfied that X is well cared for.'

The service had made appropriate arrangements for people to be given their prescribed medicines safely.

Staffing was properly organised to make sure people had reliable and consistent care and support.

There was a complaints process that people were made aware of and felt confident to use if they had any concerns.

19 October 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service; most people using the service had complex needs which meant they were not able to tell us their experiences but we examined surveys, feedback and comments made by people who used the service and their relatives.

We saw that people who used the service had commented that they enjoyed 'making friends' and being 'involved in staff recruitment'. We saw that further comments had been made stating that 'outstanding care and support is provided' and 'we'acknowledge and compliment the staff team who support 'their forward thinking and positive approach has allowed all of the men to make phenomenal progress'.

These comments were supported by one healthcare professional who had said 'the level of support and service ' received for over five years has been excellent however this last three months they have really excelled themselves'.