Bryony Lodge Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Staff knew people very well and were able to tell us about people’s individual needs, preferences, and routines. Staff gave examples of the actions they took to support each person in a personalised way.Care plans were developed around people’s needs. Comprehensive life history information had been gathered for each person, enabling staff to provide support that was informed and responsive to the person’s background and experiences.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Referrals were timely and appropriate, and professional guidance informed care planning.Staff worked with a range of health and social care professionals to ensure people received consistent joined- up care. Records showed ongoing involvement from district nurses, GPs. An external healthcare professional told us, “When colleagues visit, staff do seem to engage and actively implement interventions advised by us.”

The provider supplied people with appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The service adhered to the Accessible Information Standard (AIS), ensuring people’s communication needs were identified and supported. People’s information was held securely and only shared with those who had the right of access.

The provider made it easy for people to share feedback and ideas, or raise concerns or complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People and relatives had opportunities to provide feedback via regular meetings and an annual survey. The provider had a complaints procedure in place and guidance was available for people and their relatives. No complaints had been received about the service.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The home was accessible for people with mobility issues and people living with dementia. Corridors were wide to accommodate people in wheelchairs, bathrooms were adapted and lifts were accessible to enable free movement between the floors. Some people had personalised memory boxes outside their rooms, containing meaningful items to support orientation to their room. People were supported to access healthcare services when required.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The provider promoted and upheld people’s human rights. Staff had completed equality and diversity training and applied this in practice to advocate for people and ensure care was fair, inclusive and non‑discriminatory.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were supported to discuss and share their wishes for end‑of‑life care. Where preferences were expressed, these were recorded within personalised care plans to help ensure people’s choices were understood and respected.