Lakeside Medical Diagnostics

Ratings - Diagnostic imaging

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out an unannounced comprehensive age-related assessment of the diagnostic services. We looked to see whether appropriate systems and safeguards were in place to mitigate risks and uphold standards of clinical excellence.

As part of the assessment, we reviewed all quality statements under the five key questions: safe, effective, caring, responsive, and well-led. During and following the onsite element of the assessment, we spoke with 6 members of staff and reviewed 10 care pathways of patients who had attended the diagnostic centre. This comprehensive approach enabled us to assess the service’s performance across core domains of care delivery and governance.

The last assessment for this service was in February 2019 and it was rated as requires improvement. The overall rating for this service is now Good.

Staff received training to support safe care and treatment.

Staff were knowledgeable about the service and knew how to report incidents, and safeguarding issues.

Staff and teams worked well together and treated people with kindness, empathy and compassion.

However, the service did not always assess or manage the risk of infection.

The service did not always detect and control potential risks in the care environment.

There was a lack of managerial oversight regarding the management of policies.

There were some processes that could be improved in the management of infection prevention control, safe environments and governance.

People's experience of this service

Patients told us that staff were caring and understanding. Patients stated that they were informed about the scans that were being undertaken, and they were given information to support them following their scans.

Patients said that they were satisfied with the waiting times and the quality of the service they received. People were treated with compassion and dignity. Patients felt that individual needs were met.

A review of the patient surveys supported this feedback, with 13 out of 15 respondents giving a positive rating.