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Georgina House Requires improvement

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 4 April 2012
Date of Publication: 25 April 2012
Inspection Report published 25 April 2012 PDF | 49.95 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 04/04/2012, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

The provider was compliant in this regulation.

There were enough qualified, skilled and experienced staff to meet people’s needs.

User experience

People that we spoke with indicated to us that they liked the staff that cared for them. We observed that staff interacted confidently with people, and encouraged them to be independent. They were friendly and professional in their approach to people.

Other evidence

Our inspection of 05 October 2011 found that there were not always sufficient staff on duty to meet the needs of everyone in the home safely. The provider wrote and told us that all daily activities would be fully risk assessed to ensure there was sufficient staff on duty to deliver care safely. They told us that they were in the process of recruiting new staff in order to provide an additional thirty hours care each week.

During this review, we found that there were enough qualified, skilled and experienced staff to meet people’s needs. We spoke with two members of staff who had been appointed since our last review. They were enthusiastic and knowledgeable about the people that they cared for, and were able to discuss in depth the care each person required. They were familiar with the care related risk assessments, and knew how to manage peoples care safely.

The staff spoke to us about the training that was available to them, and some staff told us they were studying for NVQ qualifications. Training for staff at this service was provided either through e- learning on the computer, which was monitored by the manager monthly, or by face to face training which was provided either, "In house” or by external trainers such as the Local Authority. This provided the staff with mandatory subjects that had to be attended routinely, and other more specialist subjects such as epilepsy, autism and positive behaviour support.