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Georgina House Requires improvement

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 4 April 2012
Date of Publication: 25 April 2012
Inspection Report published 25 April 2012 PDF | 49.95 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 04/04/2012, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

The provider was compliant in this regulation.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The provider responded appropriately to any allegation of abuse.

User experience

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. People indicated to us through gestures and facial expressions that they felt safe in this home. We also observed that people looked comfortable and at ease in the company of staff.

Other evidence

Our inspection of 05 October 2011 found that there were inconsistencies in the level of knowledge that staff had with regards to raising safeguarding alerts directly with the appropriate authorities. The provider wrote to us and told us that all staff would receive additional training about safeguarding processes and protocols by the end of October 2011.

When we revisited Georgina House on 04 April 2012, we spoke with three of the six staff who worked there. They all knew where the safeguarding policy was located, and said that that they had completed safeguarding training in the last three months. We confirmed this by looking at staff training records which recorded the date staff had attended this training.

The staff we spoke with were able to demonstrate a clear understanding of what issues should be reported as safeguarding alerts, and how they would recognise them. They told us they would report concerns in the first instant via the management of the home. They were familiar with the whistle blowing policy, and knew that they could also raise any safeguarding concerns directly with social services or the CQC if they needed to.

We were also aware from information held by the CQC that the home had reported safeguarding alerts to the appropriate organisations in a timely way.