- Care home
Burrows House
Assessment report published 26 October 2026
Contents
Ratings
Our view of the service
Burrows House is a 'care home'. The service supports older people and people living with dementia. Burrows House accommodates up to 54 people. There were 51 people living at the home at the time of our inspection.
We carried out this assessment on 5 and 14 October 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the principles of MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.
People were supported by enough staff who had the skills and knowledge to support them safely. Appropriate recruitment checks had taken place before staff started working at the service. Risks to people had been assessed to ensure their needs were safely met. A staff member told us, “Where people are at risk of falls, we keep a close eye on them, we make sure they have access to walking aids, and they are wearing the right footwear.” There were safeguarding and whistleblowing procedures in place and staff had a clear understanding of these. People had access to health care professionals when they needed them, and they received their medicines when needed. The provider made sure the environment and equipment used was safe and regularly serviced, for example, on the fire alarm system, emergency lighting, portable appliances and gas safety.
The provider had used referral information from local authorities, health professionals and people’s relatives to create care plans and risk assessments which outlined their individual care and support needs. Care records included people’s life histories, plans that described their health and social care needs and guidelines for staff on how to best support them with their needs. People were supported to manage their health and wellbeing to maximise their independence. Staff told us how they promoted people’s privacy, dignity and independence by making sure doors and windows were closed and gaining consent from people before supporting them with personal care. People were encouraged to do what they could for themselves and make choices, for example with what they wanted to wear, eat and the activities they took part in. The service employed 2 activities coordinators. We saw an opera singer’s performance and observed an activities coordinator making cakes with people on National Cake Baking Day.
The registered manager demonstrated good knowledge of people’s needs and the needs of the staffing team. There were systems in place to monitor the quality and safety of the service, and any learning was identified and acted on. The registered manager and staff had received certificates of appreciation from the local authority in 2026 for the manager, team, worker and dignity in care awards for older people’s care homes.
Staff spoke positively about the support they received from the registered manager and deputy manager, highlighting good training, career development opportunities and overall job satisfaction. One staff member told us, “The registered manager has supported me greatly with my career development, if I need anything at all she is there for me.” Another staff member said, “I get very good support from the managers. I get good training and I am very happy working here.”
People's experience of this service
The provider involved people and their relatives in planning for their individual care and support needs. A relative told us, “There is a resident of the day process in place at the service. My loved one’s care plan is reviewed, and we are contacted to comment and contribute if we wish.”
We observed there were people from different parts of the world, cultures and backgrounds and this was also reflective of the staff team. Where people’s first language was not English this was recorded in their communication care plans along with guidelines for staff to follow. We saw a communication board that included the names and pictures of staff who could speak languages such as Turkish, Polish, Arabic, Punjabi, Bengali, Romanian and French. We observed staff and some people speaking to each other happily in different languages. This meant staff were on hand to converse with people on things that were important to them.
There were a range of activities for people to take part in if they wished to. Regular church services were held with representatives from the local church attending the home. A person using the service told us, “There is enough to do here, there are lots of parties and the staff and management are very kind.”
The chef was a finalist in the National Care Awards for Care Chef of the Year. The awards ceremony was due to take place in November 2026. The chef told us they regularly visited people in the lounge and in their rooms to gather feedback directly. Halal, vegetarian and fish options were available to daily. People commented positively about the food provided at the service. One person told us, “The food is excellent.” Another person said, “The food is lovely.”
People had access to GP's and other health and social care professionals when they needed them. A person using the service told us, “If I needed anything like a doctor, the staff would sort it out, they would get the right people.” A medical professional told us the senior carers knew the residents well; the service was particularly good at reviewing people’s nutritional needs and medicines.
The chair of the Residents’ Association told us they and people using the service met regularly with the manager to discuss any new developments and activities. People and relatives were involved through regular meetings, where feedback was sought on service developments, including the introduction of memory boxes outside people’s rooms.
People and their relatives were positive about the care and support they received from staff. They told us they felt safe and the staff were caring and kind. One person told us, “The care and the home is excellent. I could not have made a better choice coming here.” Another person said, “The care I receive is good without a doubt, it’s a home from home.”