The Care Quality Commission
  • Dentist
  • Dentist

Archived: Grace Dental Care

49 Tunstall Avenue, Billingham, Cleveland, Cleveland, TS23 3QB

Provided and run by:
Dr Gul Noureen

Important: The provider of this service changed. See old profile

All Inspections

12 December 2013

During a routine inspection

We spoke with eight people who used the service. People said that they were very happy and that they saw the dentist on a regular basis. They confirmed the dentist always explained what they were doing, what they had found during the examination and what the treatment options were. They told us that staff were approachable and that they felt able to ask the dentist questions or make comments about their treatment. One person we spoke with said, 'The confidence the dentist has given me has been unbelievable. I feel that I can smile again.'

People told us that the practice was flexible and that if they needed to see the dentist in an emergency they would always fit them in. One person said, 'The dentist is very good. This is an emergency appointment today. I just called in to see if they would see me and I got an appointment for this morning. They always fit you in.'

We found that people had their privacy and dignity respected.

We found that people were protected from the risk of infection as care was delivered in a clean and hygienic environment.

People were treated and supported by, suitably qualified, skilled and experienced staff.

People told us that they felt comfortable in raising a concern or complaint with staff working at the practice.