- Dentist
Southey Hill Partnership
Assessment report published 2 September 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 12 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Bupa Dental Care Southey Green is part of Bupa, a dental group provider. The practice is in Sheffield and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces was available near the practice on local roads.
The practice had 8 treatment rooms. At the time of our inspection, there was a total of 32 staff. We gathered feedback and spoke to a range of staff during our inspection, including 3 dentists, 1 dental nurse, 1 dental hygiene therapist, reception staff and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed feedback routinely obtained by the practice.
Feedback was largely positive, with patients describing the team as friendly, professional, helpful, and supportive, particularly for nervous patients. Some concerns were raised about appointment cancellations and notice required to cancel an appointment due to illness.
Patients appreciated the ability to book appointments online and reported being highly satisfied with their overall experience. The team was frequently described as professional while maintaining a friendly approach.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.