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Archived: Simply Bright-Greenacres

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All reports

Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 24 July 2013
Inspection Report published 24 July 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 June 2013, observed how people were being cared for and sent a questionnaire to people who use the service. We talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people received.

Reasons for our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people received.

Patients had been asked for their views about the treatment provided so their suggestions could be acted on. Records showed that patients had completed patient satisfaction questionnaires recently. The result of the survey/questionnaire was in the quality assurance folder. It showed that the patients were happy with the service provided by Simply-Bright Greenacres Dental Practice. This meant that people were given regular opportunities to comment on the practice and expressed high levels of satisfaction with it.

The practice had a number of systems in place to make sure that the service assessed and monitored its delivery of care. This included audits of patient's records, oral health outcomes and clinical governance systems like infection control, radiology and dental training. We saw records of practice incident log where incidents were reported to the practice manager and required action taken. For example, a patient that was abusive to the dentist was advised of the practice policy on abuse and was offered the choice of another dentist, which resolved the issue. This showed that the practice listened to its patients.

We looked at a number of policies and procedures such as infection control, which was last reviewed in 2013 and covered areas like blood borne viruses, decontamination, cleaning, sterilisation, hand hygiene, clinical waste, personal protective equipment and spillage, which were in place at the practice and gave guidance to staff in a number of key areas. Staff demonstrated that they were knowledgeable about aspects of this guidance.

Records evidenced that staff meetings took place on a regular basis. The minutes of these meetings showed that plans were discussed to improve the quality of care that people received. Areas discussed included record keeping, oral cancer assessment, hygienist treatment, complaints, and CQC inspection. Staff said these meetings were useful and helped to increase their awareness, knowledge and understanding of a number of topics related to dentistry and inspection. This meant that the provider ensured minutes of meetings as well as results of feedback and audits were discussed to improve the quality of the services provided.

All staff said the practice was a good place to work and that the management of the practice was very supportive, which helped them to do their jobs well. Comments included, “I love it here”, “We work as a team”, “I feel great working here” and “It’s lovely, amazing here”.

There was an out of hours arrangement for patients to use dentaline, which is for urgent or emergency NHS dental treatment Monday to Friday, outside of normal hours or at weekends or bank holidays.