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Archived: Ablewell Care

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All reports

Inspection report

Date of Inspection: 19 June 2012
Date of Publication: 6 July 2012
Inspection Report published 6 July 2012 PDF | 45.67 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 19/06/2012, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard.

People receiving the service were supported by suitably trained and competent staff.

User experience

The four people we spoke with told us staff were kind, caring and looked after them well. One person said; “They look after me and do all they should to a good standard.” Another said; “All the staff are very good. I am very happy with my care and the people who look after me”. Another said; “They help me with what I need and always have a smile on their face”.

Other evidence

During our visit we spoke with four staff that provide care and support to people receiving the service. They all said they enjoyed working for the service, it was managed well and they were well supported by the registered manager.

They were also positive about the training they received. They said the provider was good at ensuring necessary training was provided and they had received training in all required areas including moving and handling, mental health, safeguarding, first aid and medication. We checked the provider’s computer based training log. This showed that staff were up to date with training. The system also identified which staff required update or refresher training so this could be planned when required.

All the staff we spoke with said they received regular supervisions including direct observations of their practice by senior staff. The registered manager showed us the computer monitoring system set up to ensure these were carried out as required. We saw the majority of staff were up to date with their supervisions.

The registered manager told us about the induction of new staff. She said this includes one week of full induction training and one week working in a shadowing role with an experienced carer. She said the carer provides feedback on practice and new staff will not start working on their own until they have been observed to be competent to do so.