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Archived: Elysian House Good

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Inspection report

Date of Inspection: 19 October 2012
Date of Publication: 13 November 2012
Inspection Report published 13 November 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we have gathered about Elysian House, looked at the personal care or treatment records of people who use the service, carried out a visit on 19 October 2012 and observed how people were being cared for. We talked with people who use the service, talked with staff and received feedback from people using comment cards.

Our judgement

People experienced care and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and support planned and delivered in line with their individual support plan. We reviewed the records of three people. These showed that risk assessments had been carried out and plans were in place to manage the risks identified. We saw that support was tailored to the individual’s needs. Staff met with people every week to review their progress and support plans. People were encouraged to give their views and changes were made where appropriate. This helped ensure their support needs were met.

We spoke with two people who used the service. They told us they were happy with the service provided. One person said they particularly liked the “freedom” available to them. We also saw satisfaction questionnaires that had been completed by people. These showed a high level of satisfaction with the service. For example, one person wrote, “the staff really helped me with my emotional issues without judgement.” Another person wrote, “the staff always listen no matter what it is about.” An analysis of the satisfaction questionnaires showed that 92% of people felt listened to by staff. Comments from people confirmed that the service was meeting their needs.

There were arrangements in place to deal with foreseeable emergencies. Staff were trained in basic first aid and knew what to do in an emergency. A senior manager was always on-call and could be contacted out-of-hours for advice and support.