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King Street Health Centre Good

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Inspection report

Date of Inspection: 5 June 2013
Date of Publication: 12 September 2013
Inspection Report published 12 September 2013 PDF

Overview

Inspection carried out on 5 June 2013

During a routine inspection

We spoke with three patients who were accessing the service on the day of our inspection.

Positive feedback was given to us by all three patients. All patients stated that staff worked with them in a collaborative manner and always obtained their permission before examining them, providing them with a treatment or referring them elsewhere.

One patient described the service as being "quick and efficient" and that staff had "made me feel comfortable". This patient described staff as being "great". A different patient gave "full marks for this place" and spoke of the service being "convenient". Another patient described the service as usually being "perfect" with the staff being "brilliant".

We saw that the service worked closely with other agencies and professionals to help drive service improvements and the delivery of care.

We found that the premises were well maintained; a range of risk assessments had been carried out, and checks undertaken, to ensure the building was kept safe.

The provider had in place staff appraisals and were in the process of introducing a more formal supervision process. Training was available to staff; some of this training was mandatory. We found that some staffs' mandatory training had expired by several months; we found this lapse to be unacceptable.